11. Deborah Edmondson

Dr. Debi Lynes speaks with Deborah Edmondson from the Coalition for Aging in Place for any stage in life

(duration: 31 minutes 6 seconds)

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Takeaways

There are resources in every city in town in the US. It may be difficult to access initially, but keep looking. Look for things like a senior resource directory or an Aging in Place Council.

Transcript

Debi Lynes (00:03): Hi and welcome to Aging in Place for every stage in life. What if you could visit or have a home that would accommodate anyone at any age, any physical ability at any time? How cool would that be? That’s what we’re doing here at Aging in Place. Why me? Because I’m a doctor of psychology and I specialize in physical spaces in health and wellness. Also, I love designing with intent at any age. Why now? Because we the baby boomers want to age in place gracefully and we want our families around us as much as we can and why you the audience? Because we want you to experience what it’s like to have a home that’s safe, aesthetically pleasing and that you can live in at any age with any ability at any time. I’d like to introduce you now to Aging in Place Podcast for every stage in life.

Debi Lynes (01:03): Hi and welcome to Aging in Place Podcast for any stage in life. I am thrilled to be talking to a dear friend of mine for about 30 years. Deborah Edmondson, thank you for joining us. It’s ironic and interesting that we are both working in the field of Aging in Place and I am really curious if you will, to talk to us a little bit about what you’re doing right now with Aging in Place, how you got involved in it, and then share with this a bit about the whole process of dealing with seniors.

Deborah Edmondson (01:41): Okay Well, Debi, first, thanks so much for having me. I really am, I’m so thankful to be able to talk about this and share this information. Beaufort County, you know, in South Carolina is one of the richest counties. People love to come here and every time, Businessweek or the New York Times says we’re the best of something, even more people come here. And so we have a lot of seniors that have retired. Some of them have been here for 20, 30 years and they don’t know what their next step is. And some, everybody isn’t suited for a nursing home. Everybody isn’t suited or can afford assisted living. And so our mission at the Coalition for Aging in Place is to help people stay in their homes as long as it’s safe to do so.

Debi Lynes (02:31): So that’s the mission statement. Can I ask you a basic question? What is a coalition and how did Beaufort County formulate a coalition and why?

Deborah Edmondson (02:40): Beaufort County back in the 80s, about 30 years ago had a study called the together for Beaufort Initiative. And in that they identified four components: health, wellness, poverty education and lifestyle. Okay. And so within those components, then they developed certain coalitions that would address the needs within those components.

Debi Lynes (03:09): And so coalitions from my way of thinking are different members of the community in different areas of business that all come together and work as one it rather than independently. So that the line of communication and the message stays on point. Is that a fair way of saying.

Deborah Edmondson (03:32): The message stays on point and it also minimizes duplication of services. So if you’re not duplicating services, then you have the resources to help more people.

Debi Lynes (03:42): It makes perfect sense.

Deborah Edmondson (03:44): And so the Coalition for Aging in Place actually was born out of the poverty initiative because a lot of our seniors are impoverished and that includes a lot of our seniors that live in gated communities.

Debi Lynes (04:01): Interesting.

Deborah Edmondson (04:01): They are literally house poor and cannot afford access to the services that they need.

Debi Lynes (04:10): What have you all identified as some of the voids in the area as far as what seniors need? What are areas that you’re really working toward?

Deborah Edmondson (04:22): Transportation. That is the number one issue. Our seniors can’t get to doctor’s appointments. They can’t get to therapy appointments.

Debi Lynes (04:35): Grocery store?

Deborah Edmondson (04:36): Grocery store, and that really erodes your quality of life if you can’t access services. And so the Coalition for Aging in Place, we’ve been putting these nuggets into the ears of businesses and so it’s not by accident that Publix several years ago started delivering groceries in the Bluffton area.

Debi Lynes (05:01): Interesting.

Deborah Edmondson (05:01): Okay. Because we talk about these things and we communicated to the greater public.

Debi Lynes (05:07): How does it, how does it look? What’s a typical, do you meet monthly? Do you meet quarterly?

Deborah Edmondson (05:11): We meet once a month

Debi Lynes (05:13): Okay, what does that look like?

Deborah Edmondson (05:14): That looks like anywhere from five to 20 people that are from different organizations. They could be from hospice, they can be from Palmetto breeze, they can be from our area office on aging. The hospitals are involved. Assisted living facilities are involved and we all get together and we talk about what we have going on. There were certain agenda items that we want to get through that focus on our initiatives.

Debi Lynes (05:43):

Such as.

Deborah Edmondson (05:45): Who can get me into some communities to talk to developing a village that makes.

Debi Lynes (05:51): Now, what’s a village?

Deborah Edmondson (05:52): A village is where neighbors are helping neighbors. Wow. They are contained within a community and they will help people who need the services. Transportation, which is all volunteer-driven. I mean volunteer to the point in their personal car. We’ll help them with getting groceries, take them to doctor’s appointments. They’ll also come in, they’ll also come in. You need light bulbs changed too high for you to get to. You need somebody to maybe just do some light cleaning. Maybe you have meals delivered, but you can’t heat them up. Somebody will come by and help you. Socialization. Our seniors get isolated. They don’t have anybody to socialize with. And so some of the villages have opportunities to take seniors to places where they can have activities that they normally wouldn’t have gone to.

Debi Lynes (06:50): You know, we’re talking about this in South Carolina and Hilton Head specifically in the low country. But this model you said actually came from Massachusetts and it’s kind of generalizable throughout the country, which is why we thought it would be such an interesting topic. I just had no idea how the concept of villages, where did that come from or why the need for that specifically

Deborah Edmondson (07:18): The need for the village specifically came about in trying to create the structure so to speak.

Debi Lynes (07:25): Infrastructure.

Deborah Edmondson (07:25): That will allow people to stay in their homes. And in order for people to be able to stay in their homes, there has to be someone who can help them out with services and the same services that we talk about.

Debi Lynes (07:38): And so what I hear you say and tell me, Deb, we’re fine, right? Let’s say I live here. I live in an area called Point Comfort and it’s a community. So basically what you’re saying is rather than calling someone in Bluffton to come take me to a doctor’s appointment, if I can find folks that are within my neighborhood that I know and feel comfortable with. Ah.

Deborah Edmondson (08:00): Exactly. It’s less expensive than, you know, seniors lately have been calling Uber. Oh, that can get to be very expensive.

Debi Lynes (08:09): I know.

Deborah Edmondson (08:10): But if there’s a structure within your community, you get into the doctor in the grocery store for free.

Debi Lynes (08:16): With people I know.

Deborah Edmondson (08:18): With people, you know.

Debi Lynes (08:19): And I think that’s really important. My dad lives with us and I know he’s a lot more hesitant to go with people. He doesn’t know someone who would be likely to know. Exactly. Oh my gosh. Okay. This is absolutely brilliant. How long have you been working with Aging in Place?

Deborah Edmondson (08:37): I’ve been working with Aging in Place now for seven years. It’s been seven years because I started out basically being not only a facilitator for the Aging in Place Coalition, but what we call a village developer. That’s my goal, to try get communities to develop villages throughout the County because they have to be done a community at a time, you know, they won’t be a village for the County. So we have three that are South of the broad and for those that don’t know our geography, we have this huge river that separates us. And so South of the broad includes Hilton Head [Island] and Bluffton. And then we have one that is North at the Broad in the Sheldon area.

Debi Lynes (09:25): Oh interesting.

Deborah Edmondson (09:25): And because the communities are different, each of the villages are different in the services that they offer because North of the broad happens to be one of our more impoverished areas in the County. And so that village takes surveys of seniors, they go in and do assessments, see what they need, and then they try to provide them with some minor home repair or helping them get their home ready for a senior to live in it, you know, rails and the bathrooms. Wider entrance ways for wheelchairs, things like that.

Debi Lynes (10:05): This is what we’re going to take a break and this is sort of what I’d like to touch on in the next segment that we’re doing is transportation is huge. But I’d like to talk about some of the other things that have been identified as challenges for seniors. So stay with us. There’s more to come here on aging in place. Podcast. Hi, I’m Dr. Debi. Lynes. Design elements are psychologically and physically supportive and conducive to health and wellness. To learn more about what Lynes on Design can do for you, for more information on certified aging in place and facilitative and supportive design, look for us at lynesondesign.com. That’s L-Y-N-E-S on design dot com.

Debi Lynes (10:30): We are back here on aging in place. We are having an amazing conversation with Deborah Edmondson. And the more we talk, the more there is to share, and I think we’re going to talk about services, but before we do, during the break we were talking about the podcast is aging in place for any stage in life and our producer in his forties. And we were talking about if he lives in a village community, yeah. Falls and breaks his leg, is by himself, cannot get to the doctor. Is that something?

Deborah Edmondson (11:27): Yes. Of that village, he can be a member of that village and that village will provide him with whatever services that they have. It just appears that for the most part, it’s seniors that need these services. But if you’re 45 and you’re living alone and you don’t have any family.

Debi Lynes (11:48): Why not?

Deborah Edmondson (11:48): Why not?

Debi Lynes (11:49): See that’s the gift of this whole model, isn’t it? It really. All right. Let’s talk about services. We’ve touched on transportation, which you said is kind of the biggie to quote you, but what are some of the other voice or some of the things that you are.

Deborah Edmondson (12:04): Caregivers. Oh, caregivers. In this County, a couple of opportunities with that. One, there aren’t enough. So we’re working with our local higher education.

Debi Lynes (12:23): Oh like nursing school.

Deborah Edmondson (12:26): Exactly. For training, not only nurses, caregivers, just certified caregivers.

Debi Lynes (12:33): So what would that look like? What that could be a caregiver and what kind of.

Deborah Edmondson (12:38): A CNA. Okay. Certified Nursing Assistant. That’s two years at Technical College in the Low Country.

Debi Lynes (12:45): What a great career too.

Deborah Edmondson (12:46): Okay. but then pay comes into mind. And so the pay level, especially entry-level, it’s not great. And so there’s high turnover because when you can move and have an increase in your salary, you move. So there’s high turnover and there’s not enough to staff the places because you see the construction that we have going on around here and a lot of assisted living facilities are going up. Those facilities that are tied to larger corporations, then they can pay and they have the work. So it’s hard to keep up with the workforce, especially for the independent companies.

Debi Lynes (13:31): Let me ask you a question about caregivers. Because my mom had a caregiver when she had dementia. I found it interesting that very few men, yes. And that most of the caregivers were pretty young. Yes. So what are you looking for? I mean I wonder what criteria folks you all would be looking for for an ideal caregiver? I guess there isn’t one. It just depends.

Deborah Edmondson (13:58): It really isn’t. I mean you’re looking for someone and they vary in the qualifications vary because myself, I have been trying to see how the Coalition can help some of our partners who sit around the table improve the workforce population for them. Okay. And.

Debi Lynes (14:21): This is interesting.

Deborah Edmondson (14:23): Where when we, we had a strategic work session on that and we were really all over the place and the bottom line was talk to TCL [Technical College of the Lowcountry and see if we could send Colleges, I’m sorry. Thank you. What was needed were internships.

Debi Lynes (14:40): And what would that mean?

Deborah Edmondson (14:42): Because when they get certified they have to have X amount of hours training first. And so now your what comes first? The chicken or the egg. And so that was a component that was missing that we said we would try and work on.

Debi Lynes (15:00): What I hear is Deborah that this is a very solution-focused group for B for County and aging in place.

Deborah Edmondson (15:09): We, that’s what we work towards it to be every June we have a strategic work session and we identify initiatives to work on during the year. So the coalition this year has a couple of events coming up because also at our meetings we do presentations for the people who sit around the table. So we’re going to have one presentation is called our fall workshop. Okay. And what is.

Debi Lynes (15:38): A Fall? Yes. Workshop.

Deborah Edmondson (15:40): Falling

Debi Lynes (15:43): Oh I’m giving air quotes.

Deborah Edmondson (15:43): Oh right. Yeah. We see different counties spending a lot of money with the fire department and going out to pick up seniors. As a matter of fact, every time the truck rolls is $500.

Debi Lynes (15:58): We know what’s funny is we had a firefighter come and share with us and that was exactly what he said. His main calls for seniors are false.

Deborah Edmondson (16:08): So this workshop will take place in Bluffton. It’s going to be the end of March. And what we’re going to do is just have some fall preventative measures testing that might need to be done and.

Debi Lynes (16:22): Balance.

Deborah Edmondson (16:22): Balance, different things that you can do to avert falling. So that’s what we’re calling our fall workshop. Then also we found out that veterans and spouses of veterans have a wonderful benefit that a lot of our veterans don’t know about and it’s the Aid and Attendance Benefit from the VA.

Debi Lynes (16:45): What is that?

Deborah Edmondson (16:46): And so if you served during wartime, you did not have to be in the war, you wouldn’t be in Jersey. But if the country was at war in Europe you’re in and it goes up to the Vietnam war and then they are worse there is some more criteria for like Afghanistan and Iraq, but they can get as much as 20 some thousand dollars a year to go towards caregivers or assisted living. And because a lot of veterans don’t know about this. We had the gentleman who coordinates this area to come and speak with us and we’re now going to give a presentation with him sometime in late spring.

Debi Lynes (17:35): How do you all get the word out to the folks and the Beaufort County area, I know that you, you do produce a wonderful resource directory, which is a godsend.

Deborah Edmondson (17:52): All right. And that helps. And it’s going to the new one that’s coming out. We’ll include a calendar of events and so it will have our annual events listed in any other event that’s pertinent to seniors. And we also do PR. And then for the people who sit around the table in the coalition, they use their resources to get the word out as well.

Debi Lynes (18:12): Is church ever a problem, folks who want to participate in their church activities? I would think there again, transportation and accessibility would be a challenge for that too.

Deborah Edmondson (18:23): It is a challenge. And so, I mean if you’re involved with a village, you can get transportation to church services. The village that I mentioned that’s North of the broad actually was born out of a church. It’s their senior adult ministry and they offer seniors they do a health and wellness expo twice a year and they focus on different aspects of senior living. There’s one tomorrow. They’re doing it on dementia and caregivers and so, and then they also offer socialization because disability is in a very rural area. The seniors tend not to be able to get out and mix and mingle with other people, so once a month they try to have something where the seniors can go and participate like the conference tomorrow or maybe they might go take a boat ride in Savannah and have lunch or go to a museum in Charleston and have lunch so they do different things and these seniors wouldn’t have had that opportunity.

Debi Lynes (19:23): Oh my gosh. It’s amazing. I think we need to take a quick break. We’re going to come back on aging in place. Stay with us. We’ll be right back.

Henrik de Gyor (19:32): For more podcast episodes, links, information and media inquiries, please visit our website at aging in place, podcast.com as we transition through life with the comfort and ease you deserve, discover how you can create a home that will adapt to you as you journey through life and the changes it will bring. Please follow us on Facebook, Twitter, and Instagram as our host Debi Lynes and her expert guests discuss relevant topics to creating a home for all decades in life. Don’t miss our weekly episodes of Aging in Place Podcast for every stage in life.

Debi Lynes (20:10): We are back here on Aging in Place Podcast for any stage in life. Debra Edmonson is joined us and we’re talking about aging in place and some of the resources here in Beaufort County in South Carolina, although we’re talking specifically right now locally, really this is a very generalizable model and, and I don’t care in what city you live.

Deborah Edmondson (20:37): It can be replicated.

Debi Lynes (20:38): That’s right. And the issues are the same. Right. And I think again, we’re trying to open, open up a dialogue about things as we age that we may not be aware of. And what Deborah shared in the first couple of segments was transportation is absolutely a huge issue. One of the things we’re going to talk about in this segment is about adult protection. Talk to us a little bit about that.

Deborah Edmondson (21:04): Well, the department of social services at the state level has an adult protective services division. So each of the offices in each County has an adult protective services and what they.

Debi Lynes (21:18): Yeah. What is that and why?

Deborah Edmondson (21:21): Well, because we have a lot of our adults, specifically seniors who are vulnerable.

Debi Lynes (21:26): Okay. So they are considered a vulnerable population like children.

Deborah Edmondson (21:31): Yes, exactly. And so the family group conferencing process in South Carolina started with children and they realize that for vulnerable adults, this would be a great model.

Debi Lynes (21:44): And what does that look like?

Deborah Edmondson (21:46): What that looks like is bringing together for a family a meeting that includes service people. So, and I’ll give you a very good example. Okay. There was a vulnerable adult who had children but they could not care for her. And she had mental issues. She also had physical health issues. And she was in the custody of DSS because her children couldn’t care for her. They didn’t have the qualifications. But what we were able to do is bring together someone from the area office on aging, someone from an assisted living facility them, the caseworker was there. We also brought someone in from a hospice agency and a caregiver agency. So now the family has people to talk to because they didn’t know where to go to get help. Now they have people to talk to and we develop a plan and the plan is very specific person does this activity and they have to do it by this date with an end date. And this plan is then implemented and the goal is to make sure that that vulnerable adult is put into an environment where they are safe. Now that environment could very well be their home, but that might mean we have to get someone in to do some repairs. Okay. So the plans are tailored to that person.

Debi Lynes (23:26): And they are very, very specific.

Deborah Edmondson (23:28): Very specific. And so we had the state coordinator come and give us a presentation and so the people who sit around the table were able to get her contact information and they can provide her referrals. Of people who they work with that they think are vulnerable.

Debi Lynes (23:48): So what I hear you say again here is these are about specific people as it’s not just conceptional, right. Fascinating. From an adult protective services. I never really thought about caretakers not being able to, to take care or family, not being able to take care of someone. But I think that is something to really consider. And I guess adult protective services would also be involved in any kind of senior abuse or money.

Deborah Edmondson (24:21): Yes. Yes, they are. There have been instances where some adults have fell prey to scams or thinking that maybe one of their children were really taking care of them and they weren’t. They were just siphoning off their money. These are all types of situations that adult protective services will get involved in.

Debi Lynes (24:43): Do you find that as you start when you started this, the amount of knowledge that you’ve gained that you didn’t know?

Deborah Edmondson (24:53): Tremendous. Absolutely tremendous. And I’ve been able, I mean the knowledge that I’ve gained has helped me within my own family structure because there was so many things that we did not know about that I can impart to family and imparts of family, friends all over the country. You know, I’m always telling family members and friends who are taking care of their parents. Why don’t you look into this agency? Why don’t you look to your community? So the things that I’m involved here in Beaufort County, definitely I have talked to people about in New York and Alabama and Illinois. In Michigan, they are all transferable services.

Debi Lynes (25:35): Let me ask you a question about actual physical structures. What about things like what am I trying to say? Handlebars or safety bars, things like that. Aren’t those things that you do also?

Deborah Edmondson (25:49): We don’t do them specifically, but the area office on aging and every state has one. You can go to them and they have grant, they have grant money at the area office on aging and the grant money is for things like that, their remodels so that you can so that your bathroom is set to be handicap or if you need lifts to help you get out of bed, there’s grant money for that through your area office on aging.

Debi Lynes (26:21): So when I hear you say again, there are resources available. Part of the issue is getting all of that information out to the public. Yes. And one of the things you said when you came in that was interesting, I think for me Henrik and I think the rest of you all was, it’s not about getting the message out to the patient, if you will, or the client who’s the senior. It’s about the family.

Deborah Edmondson (26:47): It’s about the family. Because children need to know where to go to help their parents, especially if they do not live in the same area. You know, they used to be a time that we all live together, stay together in the same community. Now, you know you can have parents on the East coast and children on the West Coast and they’re not familiar with. Their parents have retired too. You know they were born and raised in New York, but mom and dad decided to move down to Hilton Head and then they can contact the Coalition for Aging in Place. At coalitionforaginginplace@gmail.com. They can also contact the Low Country Council of Governments or whatever council of governments might be a respective state because that’s where the area office on aging, we’ll sit and they can find out about grants. There are grants for respite care so that if you know you’re the caregiver in your family and you’re like, I just need a break. I want to go get my hair done. Exactly what I was. Okay. They were grants that will allow you to, they’ll give you money. It’s small, but it’ll pay for someone to come into the home and stay with your family member while you go to have some respite.

Debi Lynes (28:08): Deborah, this information has been absolutely priceless and I think again, the more knowledge is power and just this, this discussion right now is opened up a whole plethora I think of questions that we can can answer here within this podcast. So thank you for joining us.

Deborah Edmondson (28:26): Thank you for having me.

Debi Lynes (28:27): We want to thank all of you for joining us here on Aging in Place Podcast for any stage in life. Debra, before we go, I’d love to have you again, little shameless self-promotion and if are there any other websites or um.

Deborah Edmondson (28:42): No, I like everybody to be able to access the senior resource directory that we have here in Beaufort County and that senior resource directory.com.

Debi Lynes (28:52): Yay. Thank you all. Thank you all for joining us. Have a wonderful week. Bye-bye. I’d like to introduce you to a friend of mine, Tracy. Tracy is naturally curious and always creative. And when we were doing the Aging in Place Podcast, she said there are so many quick tips that I can think of offhand. My response. Who knew she’s going to be with us every week, giving us a quick tip and to hint. That is a practical application.

Tracy Snelling (29:26): Thanks Debi. Hit your ride. Don’t be afraid to ask family or friends for rides. Search out the senior transportation in your area. There are many agencies that have volunteers to drive you whether to the doctor or shopping. The good side about asking family. You can use the I buy and you drive for lunchtime. Allene but my mother was dependent on others. We made a family calendar on who could take her on what days. It made it easy to plan her doctor visits and shopping when she knew ahead of time she had a ride. Mama’s always happy to have family accompany or and enjoy treating or ride. Who knew we would miss being her chauffeur when she was gone.

Debi Lynes (30:07): Deborah Edmondson provided a wonderful interview today and there was really a lot of information. Perhaps the biggest takeaway is this: There are resources in every city in town in the US it may be difficult to access initially, but keep looking, look for things like a senior resource directory or an Aging in Place Council. Have a wonderful week and thank you for joining us here on aging in place. Bye-bye.

Henrik de Gyor (30:37): Aging in Place Podcast is hosted by Debi Lynes and produced by Henrik de Gyor. If you have any comments or questions, send an email to debi@aginginplacepodcast.com we would love to hear from you if you’re interested in advertising or sponsoring this podcast, email us at pr@aginginplacepodcast.com Thank you for listening to Aging in Place Podcast.

9. Janet Porter

Dr. Debi Lynes interviews Janet Porter about palliative care in the home for any stage in life

Janet Porter

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Takeaways

Open a dialogue and invite a conversation about aging in place end of life. It may be difficult to open that conversation, but it sounds to me like the rewards are exponential.  What is palliative care? How death with dignity and having a quality of life is the most important thing.

Transcript

Debi Lynes:                   00:03                Hi and welcome to aging in place for every stage in life. What if you could visit or have a home that would accommodate anyone at any age, any physical ability at any time? How cool would that be? That’s what we’re doing here at aging in place. Why me? Because I’m a doctor of psychology and I specialize in physical spaces in health and wellness. Also, I love designing with intent at any age. Why now? Because we the baby boomers want to age in place gracefully and we want our families around us as much as we can and why you the audience? Because we want you to experience what it’s like to have a home that’s safe, aesthetically pleasing, and that you can live in at any age with any ability at any time. I’d like to introduce you now to Aging in Place Podcast for every stage in life.

Debi Lynes:                   01:05                Hi and welcome to aging in place for any stage in life. I am here today with my friend Janet Porter. I am thrilled to have you here with us. I would like before we even began to chat about palliative care and everything we’re going to talk about for you to share a bit about your history. It’s fascinating.

Janet Porter:                 01:23                Sure, Debi, thank you for inviting me. I am a hospital administrator by background. I had a guidance counselor in college tell me “you should be a hospital administrator”. And that’s what I’ve been most recently. I was at Dana-Farber Cancer Institute in Boston, but I’ve also been passionate about leadership development throughout my career. So I’ve spent a lot of time as a faculty member at a lot of universities teaching leadership development and I’m most recently been very involved in governance. So I’ve been on the board of AARP.  I’m on the board of trustees at Ohio State and relative to today’s topic, I chair the hospice board, hospice care of the low country and Hilton Head because I’ve been very passionate, not only about leadership development, but about end of life throughout my career.

Debi Lynes:                   02:11                Well, you know, talking about aging in place at any stage in life, I think we often have a misconception that that is really about older people dying at home. I think the goal for this podcast is to really help people understand what it’s like to be able to have anyone at any time come into your home and feel comfortable. And I think it’s really interesting to talk to you today about palliative care, what it is and really about what it’s like at the end of life to age in place and specific things we may need.

Janet Porter:                 02:42                Okay.

Debi Lynes:                   02:43                So let’s get started and talk a little bit first about what palliative care is.

Janet Porter:                 02:48                Sure. Palliative care is a specialty in medicine, just like becoming a radiologist or an emergency room physician. And you actually get board certified in palliative medicine and it’s really physicians who oftentimes have all different types of backgrounds. They might be a pediatrician, they might be an internist, they might be a radiologist, they might be a nephrologist, but they’re often dealing with complicated patients and end of life patients. So palliative care doctors learn the process of really symptom management and managing the complex illness of patients and they’re often brought in as a referral at end of life because they’re usually very expert at also having the tough conversations.

Debi Lynes:                   03:30                It’s really interesting when you’re talking about it. When I think of palliative care, I think of end of life, no more active treatment interventions and it’s more about quality and comfort. What was interesting about what you said is also complex cases, so not just end of life.

Janet Porter:                 03:49                Right. So we have patients who get referred because of complex medical problems. They might have GI problems, they might have, you know, serious arthritis. They might have lots of different complicated problems. A lot of contraindication with medicine, met various prescriptions. Sure. And they’ll get referred to a palliative care physician to help them manage the complex care and all their symptom management and may be with that patient for years. It is true that a lot of doctors who specialize in end of life care had been trained in palliative medicine. I’m a faculty member in Harvard’s leadership program in palliative medicine and those physicians in that program and nurses and others come from a whole variety of backgrounds, but at their heart really want to help people die with dignity at end of life.

Debi Lynes:                   04:37                So let’s bring that back to the aging in place in your home. Why is that so important to remain at home?

Janet Porter:                 04:45                Well, you know, one of the things that surprised me because my parents were not like this when I joined the board of AARP, is how, what, how many people want to age in place, aging in place and dying in place is the strong preference. 85 90 95% of people do not want to leave their home. And so this is a really relevant topic because people not only live a fully.

Debi Lynes:                   05:11                Correct.

Janet Porter:                 05:11                In their home as long as possible, but oftentimes, I mean, mostly patients want to die at home. Also.

Debi Lynes:                   05:17                Let me ask you a question. Is this a United States thing where we want to stay? Well, where we typically have older people go to facilities or nursing homes as opposed to multi generational living?

Janet Porter:                 05:31                Well as you know, other cultures are in other countries are often much more respectful of elderly elders and honor them and want to honor their wishes and do have multi generational support with families living.

Debi Lynes:                   05:46                Yeah exactly.

Janet Porter:                 05:46                Close to each other. United States is so large and people are so young. People are so scattered now.

Debi Lynes:                   05:52                True.

Janet Porter:                 05:52                That it’s very unlikely they’re living close to their elderly parents.

Debi Lynes:                   05:56                But with that mind, I think as a baby boomer, someone who’s over 50, I’m not so gracious about being transported to a facility. I think I’m going to really, I want to know more about this. I want to know how to age in place. I want to know today at 60 or 66 how to create a home that I can age gracefully and, or die with quality. And I want my kids to create a home for me that I can visit.

Janet Porter:                 06:26                Yes.

Debi Lynes:                   06:26                And stay engaged and involved. So it’s really back to everything you’re talking about.

Janet Porter:                 06:32                Yes you know, it takes me back to my grandfather who was about 70 years old and in, in a little town called Verona, Pennsylvania. And he said he was having heart trouble and I, when the ambulance came, he was like, I’m not leaving my home. You know, I am fine here. I’m out. And he handed the car tech and died in the ambulance, but he was, he didn’t want it. He was walking down those stairs and he wasn’t going on a gurney, you know, and so many of us, that’s, that’s, that’s what place we found safe. And hospitals are, you know, oftentimes challenging places in terms of infection rates and errors. And so say home is a safe, safer place a lot of times.

Debi Lynes:                   07:10                it is a safer place. One of the things we talk about on the podcast a lot is how to create that safer place from a being on the board of AARP, number one and number two, just having an end of life interest, passion and specialty. What are some things that you can think about that are just easy ways to make your home more visitable?

Janet Porter:                 07:32                Well, the first thing of course, is to live on one story. I mean that’s the most surprising thing to me is the number of people that I know who choose to live in homes that have many stairs to.

Debi Lynes:                   07:44                Show up.

Janet Porter:                 07:44                Which is very difficult. So either being on a one story house or a one story house that has a bedroom so that you can be on one floor is the major thing because it’s the biggest obstacle to people being able to stay in their homes is stairs.

Debi Lynes:                   07:59                Okay.

Janet Porter:                 07:59                Either stairs coming into the house or a second or third story.

Debi Lynes:                   08:02                Let me ask you a question about going back to palliative care for just a moment and ask at what point do do palliative care physicians or even the process of palliative care come into play? In other words, as a patient who has a chronic disease, at what point would I perhaps call in a palliative care physician.

Janet Porter:                 08:25                At any point you can ask your physician, your primary care physician, just like you could ask to go to see an orthopod or an ophthalmologist.

Debi Lynes:                   08:35                Sure, sure.

Janet Porter:                 08:36                Or you can say, my symptoms are so complex and require such management, I’d like to be a referral to a palliative care physician. Unfortunately, we don’t have a lot of them around the United States. The big cities have them, but it’s tough to find outpatient palliative care. We’re getting in terms of producing more people who have this interest, but it’s tough to get them when you’re an inpatient. It usually happens because the family insists we’d really like to talk to a palliative care doctor. And that oftentimes then leads to the tough conversations about what really mom or daughter or sister wants at end of life.

Debi Lynes:                   09:14                And I think that those are the two questions I want is what does palliative care really look like, number one. And then we’ll take a break. What does it look like and then come back. And I think during the second segment, I’d love to talk about, having tough conversations.

Janet Porter:                 09:30                Okay.

Debi Lynes:                   09:30                So let’s talk first about what palliative care looks like to the patient.

Janet Porter:                 09:34                To the patient who let’s say a patient is an inpatient and the family says we’d really like a palliative care consult that involves a physician who’s understanding the full scope of illness of the patient and what the treatment plan has been, but is also really focused on symptom management and what symptoms are they trying to get under control, whether it’s end of life or not. It’s oftentimes the symptom management that’s critical to get the patient home, which is where they want to be. So palliative care can be helpful with the symptom management so that the patient can go home and then home care or if it’s end of life, hospice care can care for them, but have palliative care. Also good at having the conversation.

Debi Lynes:                   10:14                Exactly.

Janet Porter:                 10:14                Tough conversation with the family at end of life.

Debi Lynes:                   10:19                We’re going to have a take a quick break. We’re going to come back and I’d like to talk about what those tough conversations look like, how we begin to have them. And then I’m also very interested in the component pieces of those conversations. What just popped into my mind was what about do not resuscitate? What about who is the executor of my estate? I’m thinking all at once. Things that my mind is like too much to comprehend. So stay with this. We’ll be right back here on aging in place.

Debi Lynes:                   10:50                Hi, I’m Dr. Debi Lynes design elements are psychologically and physically supportive and conducive to health and wellness. To learn more about what Lynes on Design can do for you, for more information on certified aging in place and facilitative and supportive design, look for us at lynesondesign.com. That’s L-Y-N-E-S on design dot com.

Debi Lynes:                   11:16                We are back here on the Aging in Place Podcast for any stage in life. I’m here again with Janet Porter and we’re talking, we’re somewhat all over the board, but the focus is on palliative care and that has sort of morphed in and something that you’ve taught me in preparing you and I talked about this at lunch one day about asking the tough questions, having to tough conversations. So I’m going to turn this over to you. This is pretty interesting.

Janet Porter:                 11:42                Well, in the United States…

Debi Lynes:                   11:47                Okay.

Janet Porter:                 11:47                The legal field has legalized dying, which is then you really declaring where want your assets to go. People understanding where to where do your assets go through a will through other documents. But the other thing that’s happened is the medical establishment has medicalized dying has made it about what procedures you do or do not want. Do you want to feed into it? Do you want to be put on a ventilator. What do you want to do if you’re in a vegetative state. And while those things are important, and we’ll talk about the documents you need for both of those, that’s important. The truth of the matter is what we want when a loved one is dying is we want to honor their wishes. And that is, that does not just mean whether they want a feeding tube or where they want their, you know, precious, you know, figurines. But instead is knowing not what’s the matter with you grandma, but what matters to you.

Debi Lynes:                   12:42                Wow.

Janet Porter:                 12:42                And it’s about having that conversation about what matters to a 19 year old and 89 year old. That is really important because what we want to do is honor what matters and.

Debi Lynes:                   12:54                How do you even begin that conversation.

Janet Porter:                 12:55                Well actually there’s a great resource. It’s called the conversation project conversation project.org very easy to find.

Debi Lynes:                   13:05                Perfect.

Janet Porter:                 13:05                On the web. And Debi, they have toolkits that are little, little forms that you can go through where you reflect on the conversation you want to have with your spouse or your 19 year old son is not road riding around without a motorcycle helmet on.

Debi Lynes:                   13:20                Right exactly.

Janet Porter:                 13:20                Yeah and that document, that little toolkit kind of walks you through how to prepare for that conversation. When do you want to have it? Who do you want to be there? What questions do you wanna ask, etcetera. You know, the conversation project has done a lot of research on this and 92% of people say if they were seriously ill, they would want to have a conversation with their doctor about their wishes. 32% have chosen to do that. But more importantly, 80% of people say that if they were seriously ill, they would want their loved ones to know what their wishes were. 18% of people who’ve seriously ill have done that. I mean the statistics are overwhelming. The 21% of people say they’d like to talk to a loved one about what they want, whether they’re healthy or what, and yet they haven’t done it.

Debi Lynes:                   14:05                Is it fear, blame, shame, embarrassment, fear?

Janet Porter:                 14:08                You know what you remember Dr. Ruth?

Debi Lynes:                   14:11                Okay, Oh my goodness.

Janet Porter:                 14:12                Yeah, yeah.

Debi Lynes:                   14:14                I like her.

Janet Porter:                 14:14                Yes exactly. So you know, we couldn’t say the word orgasm on television until.

Debi Lynes:                   14:18                Exactly.

Janet Porter:                 14:18                Dr. Ruth came along.

Debi Lynes:                   14:19                I still remember that.

Janet Porter:                 14:22                Little German woman saying that she, you know, talking about words that we’d never used before on television. Well, I kinda think we need a Dr. Ruth of death. You know, because talking about sex was a taboo subject.

Debi Lynes:                   14:36                Correct.

Janet Porter:                 14:36                It’s much less taboo now because of her and others. And death is a taboo subject. It’s not something people feel comfortable talking about.

Debi Lynes:                   14:45                Which is ironic that you say that because I’ve got nine grandchildren. I was 10 and my little five and six year. When they’re in the back seat, they’re always talking, what does heaven look like?

Janet Porter:                 14:55                Are they?

Debi Lynes:                   14:55                What is it they feel like, well they lost a dog. What does that feel like? And it’s really interesting to listen to them be so open to the circle of life kind of.

Janet Porter:                 15:06                Yes.

Debi Lynes:                   15:06                Where we as adults are like, Oh my gosh, we’re trying to protect you. We don’t want to talk about things that aren’t wonderful and you know, rainbows and butterflies.

Janet Porter:                 15:14                Exactly, exactly. When I do, when I do presentations on this, I say to sometimes to college audiences, I’ll say, I’m going to talk to you about my sex life, and they all like sit up and feel uncomfortable and have butterflies in their stomach. I said, okay, I’m not really going to talk to about my sex life, but I’m going to talk about personal financial planning. And they’re like, they’re like, what? I said, you know what? You would feel equally uncomfortable if I talked about sex.

Debi Lynes:                   15:37                That’s right.

Janet Porter:                 15:38                If I talked about dying or if I talked about personal finance, how much I was net worth because we have these cultural taboos against topics that it’s okay, I don’t know about you but I don’t have any idea what my best friend makes or what.

Debi Lynes:                   15:50                I don’t neither.

Janet Porter:                 15:50                Not. A, we don’t talk about it and we don’t talk about death. We don’t talk about end of life and what’s important to us. And, and you know, what’s important to people in terms of their wishes is things like I want to reconcile with my brother. I want to know what’s gonna happen to my cats, who’s going to take care of my garden. I mean knowing those things about what’s really what matters to people and what would give them solace if they could resolve before the end of life is really important gift. We want to give those we love.

Debi Lynes:                   16:21                And it is a gift. When my mom died last August, we found in one of her calendars from 2004 every year she had written, we had no idea she had written, if she died, you know what she wanted. And to your point, not her assets, but what song she wanted played. She did not want a picture in her just over and every year she’d cross it out and change it or adapt it and then initial it.

Janet Porter:                 16:53                Yeah, Yeah, you don’t want my mom, my mom’s was what the color of the tablecloths were going to be.

Debi Lynes:                   16:59                Love her. I like that, I get that. And the colors change year to year, but at least we knew it. End of life, which color she wanted. So we’re talking about a taboo subject. Do you and I right now with humor.

Janet Porter:                 17:13                Okay.

Debi Lynes:                   17:13                With serious subject. But there’s a lot of beauty to it.

Janet Porter:                 17:18                There is, you know the, the thing I read a recent, [inaudible] article written by BJ Miller, who’s a national expert tie to palliative care doctors, a national expert in essence, the interviewer asked him, you know, what the experience was like at end of life. And he talked about how many people that he’d gone through the death process with who were really relieved and felt solace that issues had been resolved, that were, that were bothersome to them. So, it’s really an important thing for us to make sure that people live fully the end of life and then die at peace. And I would think of it.

Debi Lynes:                   17:52                And what does that mean? I hear that a lot die. The quality of life and death with dignity. I hear that from hospice a lot. What does that look like? Is it just encompassing everything that we’re talking about? And then what?

Janet Porter:                 18:04                I would say the number one thing is it looks like a lot of listening. It looks like really listening to the patient and the family in terms of what matters to them and honoring that. And hospices across the country are expert at that. They’re expert at really going in and helping not just the patient, but the patient and family deal with this major life transition. You know, Debi, that we’re all gonna face. And what I say to people is giving the gift of the conversation to people is a wonderful thing. When my mother passed away, she had had a serious stroke and I had three sisters and she was in the hospital and my mother had been very clear about what her wishes were and we got on the phone one day, they were doing all this stuff in the hospital and I knew she was really in bad shape and we got up one phone call on the with a palliative care physician and in an hour the palliative care physician said to us, are you clear about what your mom wants? We said, absolutely. And they said, then you need to honor her wishes, whatever. That if we took her off all medication, we took her out of the hospital, we put in our hospice care. She ended up living in other full year, which was big surprising to us.

Debi Lynes:                   19:16                But alongside of that and kind of the underlying CMI here is four girls, right?

Janet Porter:                 19:23                Three girls,

Debi Lynes:                   19:24                Three girls. There were three girls and it was less about individual points of view about how to manage your mother. But the doctor basically said, you will take you and put you here. This is about your mom’s wishes.

Janet Porter:                 19:37                Yes.

Debi Lynes:                   19:37                So in some ways that helped avoid a lot of potential because we all, we all see through our own lens and have ideas of the way things should be for the people we love.

Janet Porter:                 19:49                You can’t ask anyone, what do you want an end of life and have the person to answer. I want my children to be fighting over what should be done.

Debi Lynes:                   19:57                Right.

Janet Porter:                 19:57                No one wants that. Right? And so how can your children do what you want if you don’t tell them and tell them together. Not just Susie, the oldest daughter, right. And leaving the boys out of the conversation, which happens, but in fact being clear about it both verbally with them and in writing so that they can then have unanimity about what’s the best thing for mom.

Debi Lynes:                   20:21                It’s so funny. Bernay Brown who is a psychologist and she’s really an inspiration. I was like clear is kind and I.

Janet Porter:                 20:29                Exactly.

Debi Lynes:                   20:29                Say, yeah, and this is the perfect place to do that. I know we’re going to take a quick break. We’ve got a couple of things to come back and talk about. We’re going to talk about some of the tools within those toolkits, paperwork, documents, things like that that will be helpful and I also would love to have you share an anecdote about your favorite book. I’ve been looking forward to this and I thought it would be a great way to exit the interview.

Janet Porter:                 20:50                Okay yes.

Debi Lynes:                   20:50                So stay with this will be right back here on aging in place.

Henrik de Gyor:             20:55                For more podcast episodes, links, information and media inquiries, please visit our website at aginginplacepodcast.com as we transition through life with the comfort and ease you deserve. Discover how you can create a home that will adapt to you as you journey through life and the changes it will bring. Please follow us on Facebook, Twitter, and Instagram as our host Debi Lynes and her expert guests discuss relevant topics to creating a home for all decades in life. Don’t miss our weekly episodes of Aging in Place Podcast for every stage in life.

Debi Lynes:                   21:32                We are back here on aging in place. Again, we’re here with Janet Porter and we are talking about aging in place. We are talking about palliative care. We are talking about having an end of life discussion. And what resonated with me was what I think you probably see all the time. You’ve got the emotional one, you’ve got the stoic matter of fact buttoned up. Here’s my list, here’s what you want to do. And everyone is so different. How do you guide someone through this process?

Janet Porter:                 22:01                Well, that’s one of the reasons that hospice care and palliative care physicians are so important because it’s all about listening, but it’s about helping those disparate opinions come together and reach consensus and it’s very tough. And you know, it’s emotional for people. Some people are more pragmatic and thinkers. Some people are in denial. What’s sad is the number of people who report that they brought it up a couple of times with their children or their spouse. This is what, I don’t want to talk about it. I don’t want to talk about it. Oh my goodness. There’s nothing worse you can do when somebody is ready to talk about what they want an end of life than to shut them down. It’s been, they’ve probably thought about it a lot before they’ve come to you. Right? And so being open, emotionally open to recognizing and you might not be the first time and then you’ll go back and think about it. But when a loved one is ready to have the conversation, the gift you could give them is to be there and really listen with an open heart. Some of the data is that 53% of people say they would be incredibly relieved to be able to have the conversation but have been blocked from doing so. 95% of people at end of life say they’re willing to have the conversation that maybe somebody else has to bring it up. So you know, if mom or dad doesn’t bring it up and you think it’s time, you need to figure out a way to bring it up. And that’s why the conversation project again, conversation project.org is such a great tool. They have tools, they have tool kits for dealing with people with dementia. Because imagine how complicated it is when you, not only a degree, but you really can’t. It’s too late to have the conversation with mom. I mean imagine how tough that is.

Debi Lynes:                   23:39                Yeah, I never thought about that.

Janet Porter:                 23:41                Oh yeah, they have a car, they have a tool kit for dealing with children, walking children through about what they want and, and they have one for adults so they have different toolkits based on the situation.

Debi Lynes:                   23:51                If you could just give us an overview of documents or people that you would like to see involved in the team. Okay. As we have a chronic illness that we need to manage or where at the end of life is there a team you would put together?

Janet Porter:                 24:07                Well let’s, let’s say, let me ask you answer the question about documents cause you mentioned documents. There’s another resource I’d like the audience to have. It’s called a Five Wishes, five wishes.org. And it walks you through the five wishes as to what my mom and dad or brother or sister or anybody would want. and prepares you for that conversation. And it’s a document that’s legally accepted as a will in for something like 42 States. So five wishes. It’s downloadable right from the internet. It’s not complicated and expensive and so people say, well, what prohibits them as, they don’t want to go to a lawyer and spend $500 or a thousand.

Debi Lynes:                   24:45                Right.

Janet Porter:                 24:46                It’s right there available on the web for you to clarify your wit, your medical wishes, your legal wishes and other wishes that you would have an end of life.

Debi Lynes:                   24:54                Oh, that’s huge. Five Wishes. I think we’re all going to be on that immediately. What stage? Let’s, let’s go back to the, the palliative piece for chronic illness. Okay. Is that really more about how to keep a person safe and healthy at home with symptom management and what does that look like?

Janet Porter:                 25:13                Mmm. Yes. I would say that’s a good description. It’s about helping them to manage their symptoms so that they can live life as fully as possible. Because after all, what we want people is to live fully until they die. And we have incredible stories of people who in their last year of life or six months of life have done incredible things. I think I’ve mentioned to you that my favorite book is this book Driving Miss Norma.

Debi Lynes:                   25:38                This is what I’m dying to hear.

Janet Porter:                 25:40                And I give it to everybody. I should’ve brought it today. I gave it to you that right.

Debi Lynes:                   25:46                I loved it. I read it.

Janet Porter:                 25:47                So Driving Ms Norma is a memoir and it’s by Tim and Ramy who are a couple who went to Michigan one year. They were living in the Airstream trailer kind of nomads and they go to Michigan and Tim’s father dies and mom is diagnosed right away with cancer. Mom is 90 years old and they say, mom, you can can’t stay in the house by yourself. We can put you in skilled nursing here, here in Pennsylvania with, or you could hit the road with us. And the next day when they go to the doctor, that doctor outlines the whole treatment plan for cancers, all these drugs and radiation and Miss Norma, what do you want? She said, hell, I’m 90 years old. I’m hitting in the road. And she wanted to go see Mount Rushmore and she wanted to go to New Mexico. They took her all over the United States. She had all kinds of adventures. I recently, I’ve done a lot of speaking on this and I had a physician that group, right. Not everybody’s going to have a big adventure at end of life. And I thought the messages in the book, I’m not about.

Debi Lynes:                   26:45                What are the themes?

Janet Porter:                 26:46                Well, the first theme I think is too is that people have a lot of life in them at every age and, and that you should honor their people’s wishes in terms of what they want. And she wanted to hit the road. So they had supported her hitting the road. There’s a lot of messages in there about how kind and open Americans were as they traveled around the country in terms of, because of the social media buzz she got, they opened their hearts. We’re here in Hilton Head and you know, when she, they ended up coming here, they ended up making her and putting her in the parade. She was in a car on the parade.

Debi Lynes:                   27:19                Oh, I love it.

Janet Porter:                 27:21                So, so that’s one of the major themes. And the major theme is about having the conversation with people about what you want. Major theme about hospice care. So the book is really a powerful testimony, I think. And I think also sparks the conversation. So if you want to have a conversation with somebody about end of life, give them the book, let them read it. It’s only a couple hundred pages. It’s a great story. And you can say, and what would be important to you, let’s say it’s your best friend who you’re worried about. What would be important to you and what can I do to help make that possible? There’s a, another book called being mortal, highly recommend.

Debi Lynes:                   27:56                I read that about three or four years ago and I thought that was one of the most powerful books and I was resistant to it. And even being a psychologist, I don’t know why, I just didn’t really want, I don’t know. It was one of the best books I’ve ever read.

Janet Porter:                 28:09                Yes.

Debi Lynes:                   28:09                And how would you describe the theme of that?

Janet Porter:                 28:12                Well, a tool. Gawande is a Harvard physician.

Debi Lynes:                   28:14                Right.

Janet Porter:                 28:14                I know him. He practiced at the hospital where I worked really good. He’s a thyroid cancer surgeon and he basically tells the book through this, through the story of his father who was a physician in Athens, Ohio and he comes home and realizes that his father really has terminal medical conditions and he then goes on to describe in the book what that was like for him personally and also shares a lot of story of his own patients. The PBS special about that, which I thought was terrific, an hour long special. What I thought was tragic and that at one point they had a woman who they were having the conversation with her about that this was the ad and she was sitting up in bed and she said, doc, all I want before I die is to take my children to Disneyland. And she died five days later. You know, and you think about if they had had that conversation with her about six months earlier, maybe she’d been able to do that. And think about what lasting memories that would have given to those grandchildren of their grandmother.

Debi Lynes:                   29:12                Who typically in today’s culture and society brings up the, the death or dying, end of life conversation based on your experience?

Janet Porter:                 29:23                Well, surprisingly it’s oftentimes not the patient, you know, patients, I worked at a cancer hospital for years and the vast majority of patients listen to what the doctor recommends and don’t really ask and what will be the quality of my life, what the, what’s my prognosis? And oftentimes take patients on a cancer journey a long time because the doctors very much want to keep them alive and are very hopeful about the treatments and you don’t want to take away people’s hope. And so people are often reluctant, both patients and family members are reluctant to say, tell me really what the prognosis is.

Debi Lynes:                   29:56                And that’s not saying you have three months to live. That’s just simply being realistic.

Janet Porter:                 30:01                Right, right.

Debi Lynes:                   30:01                When you talk about a prognosis.

Janet Porter:                 30:04                Right, right. I had a friend who came to Dana Farber cancer Institute and they’d been told, they’d been told at another cancer center that they couldn’t do anything else and they wouldn’t give them any prognosis. And he said, I want you to know I have grandchildren.

Debi Lynes:                   30:18                That’s right.

Janet Porter:                 30:18                I want you to know. And they said, if you stop all treatment, you’ll live six months. If you stay on standard chemo and we think you’ll live a year, but we’ve got a clinical trial for you that we think will extend your life beyond that. And when I went to dinner with them, they were so relieved and they had decided to do the clinical trial. He lived two and a half years and what he wanted was his grandchildren to remember him and he was so pleased with, by the time someone says, I want to know my prognosis he wants to know.

Debi Lynes:                   30:48                What exactly. That’s not the first thing you ask when you’re diagnosed. That’s when you’ve run through a lot of the treatment options.

Janet Porter:                 30:53                That’s right.

Debi Lynes:                   30:54                I think it’s absolutely fascinating. You don’t realize how interesting the hell in the whole conversation is. And I think bringing it up, demystifying it, and having an open dialogue like this. Oh, I’d like to invite everyone who’s listening to, talk to one of your loved ones. I think it’s a pretty powerful discussion.

Janet Porter:                 31:12                Unfortunately, we sort of have a myth that we think doctors are really good at this and doctors are taught to save your life. And so the training that doctors get to really have these tough conversations is modest at best. And it’s not something they’re human beings.

Debi Lynes:                   31:31                Sure.

Janet Porter:                 31:31                People feel confident, uncomfortable talking about it. Doctors are human beings. They feel uncomfortable too. That’s why you need to ask the right questions for your loved ones and B, get potentially access to these resources and really think about what you can do to honor your loved one’s wishes at end of life. I also want to tell you that my mother was in hospice care and her mother-in-law had died on Christmas day when my dad was 16. And my mother felt really passionate about the fact that you should not die on Christmas day. So we had a minister who was coming to sing with her cams Oh irregularly. And he came to see her on December 22nd and said, Myrna, what do you want to sing? And for the first time ever she said, I want to sing. I’ll be home for Christmas. And they sang the last song they sang together was I’ll be home for Christmas. And she went into a comment and she died on Christmas Eve. And what I said to people is my mother was very religious and so she wanted to sing. I’ll be home for Christmas. And she was and hospice care and Joe rock, the pastor who was caring for him gave her that final moment. And I’m so grateful.

Debi Lynes:                   32:42                It has been an amazing conversation and we thank you all for participating with us in that Janet, especially you. Thank you all for joining us here on aging in place at any stage in life.

Debi Lynes:                   32:53                I’d like to introduce you to a friend of mine, Tracy. Tracy is naturally curious and always creative. And when we were doing the Aging in Place Podcast, she said, there are so many quick tips that I can think of off-hand. My response? Who knew! She’s going to be with us every week, giving us a quick tip and a hint. That is a practical application.

Tracy Snelling:              33:23                Thanks, Debi. Surround yourself with needs and not one. Sometimes our areas can get a little messy and organization goes a long way. An organized space helps you move more freely. We tell our children to pick up their toys, but yet we keep a stack of magazines next to the couch. Play a game along with your kids. Have them walk around the house with you and let them tell you what you need to pick up or even better. Get rid of it. We get so comfortable with our things be nearby that we actually lose sight of them. I only need one pencil sitting on my desk so the other nine can go in a drawer. Who knew our children can be great organizers of our things.

Debi Lynes:                   34:08                Hi, I’m Dr. Debi Lynes and thank you for listening to aging in place for any stage in life. We would like to ask you all to give us a review. Of course, preferably five stars. Thank you again and we hope you enjoyed aging in place for any stage in life. Janet Porter, what an amazing interview and talk about takeaway that you actually can take away and use. First of all, the most important thing I think that Janet taught us today was open a dialogue and invite a conversation about aging in place, end of life. It may be difficult to open that conversation but it sounds to me like the rewards are exponential. Additionally, what I learned and I think many of you also learned is what palliative care and how death with dignity and having a quality of life is the most important thing. Thank you all for joining us here on aging in place for any stage in life.

Henrik de Gyor:             35:09                Aging in Place Podcast is hosted by Debi Lynes and produced by Henrik de Gyor. If you have any comments or questions, send an email to debi@aginginplacepodcast.com we would love to hear from you if you’re interested in advertising or sponsoring this podcast, email us at pr@aginginplacepodcast.com thank you for listening to aging in place podcast.

6. Missy Santorum and Parrish Neville

Dr. Debi Lynes interviews Missy Santorum and Parrish Neville of Palmetto Electric Cooperative about electrical service for any stage in life on the Aging in Place Podcast

(duration: 32 minutes 22 seconds)

Missy Santorum
Missy Santorum
Parrish Neville
Parrish Neville

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Takeaways

Keep your thermostat set at 78 in the summer and 68 in the winter and what a great way to save money. Set it and forget it.

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Lynes on Design

Transcript

Debi Lynes:                   00:03                Hi and welcome to Aging in Place for every stage in life. What if you could visit or have a home that would accommodate anyone at any age, any physical ability at any time? How cool would that be? That’s what we’re doing here at aging in place. Why me? Because I’m a doctor of psychology and I specialize in physical spaces and health wellness. Also, I love designing with intent at any age. Why now? Because we the baby boomers want to age in place gracefully and we want our families around us as much as we can. And why you the audience? Because we want you to experience what it’s like to have a home that’s safe, aesthetically pleasing, and that you can live in at any age with any ability at any time. I’d like to introduce you now to Aging in Place Podcast for every stage in life.

Debi Lynes:                   01:05                Hi and welcome to the Aging in Place Podcast. I’m your host, Dr. Debi Lynes. I am here today with Parrish Neville and with Missy Santorum, director of marketing and public relations director from Palmetto Electric cooperative. Thank you both for joining us so much. I’m really excited to talk to you. This is like a panel discussion on energy. It’s everything good. You know Missy, when we were talking about doing the segment, I think I was really curious cause we are hearing Hilton Head, South Carolina, you are a cooperative and I would love to know a little bit about the history of Palmetto Electric cooperative.

Missy Santorum:           01:43                Well, I’ll tell you, in 2015, Palmetto Electric celebrated 75 years of service to the Low Country. So, I mean that was very exciting for us to celebrate that. Coops, we have 20 in the state of South Carolina. Our service area for Palmetto Electric is all the way down. Hilton Head Island. We serve the whole Island and then up through the 278 corridor into Jasper and Hampton County. So it’s about a 60 miles service area.

Debi Lynes:                   02:11                Can I ask a broad spectrum question and Parrish if you want to go with this and that is what is a cooperative?

Parrish Neville:              02:18                A Electric Utility Cooperative is designed to serve the people that it serves. So we provide electric service for our members. So you’re not just a customer, you receive electric service from us, but our whole job is just to provide you that energy.

Missy Santorum:           02:36                Well, we’re not turning a profit, let’s put it that way. We’re not an investor on. So when you are a member of Palmetto Electric, you’re an owner. You’re part-owner of the company.

Debi Lynes:                   02:47                What’s our history? Tell me how this evolved.

Missy Santorum:           02:49                So in 1940, President Roosevelt decided that rural America needed to be electrified. We, of course, the investor-owned will electrify the cities, the municipalities, but the rural areas of our country were not electrified. Well. Our service area, including Hilton Head Island, was very rural. No bridge to the Island. When I looked back at the minutes, there were about 83 petitions of people who lived here on Hilton Head Island who would like to have electricity. So the investor-owned decided it wasn’t worth [it]. They couldn’t turn that profit so they were not gonna come serve it. So the Palmetto Electric board back in the day got together, decided they would do it. They barged the poles over. And here’s a funny side note, they barged the poles over at low tide.

Debi Lynes:                   03:34                Barged the poles at low tide?

Missy Santorum:           03:36                Low tide and put them on the side. Okay. Right back there near the Calibogue Sound. Went off to lunch. They came back high tide and the poles were floating in the Sound and they had to go out and retrieve the poles. We even got pictures of the barge with the poles. So it’s really unique and we’ve got a great history at Palmetto Electric. And that was in 1950 though when they came over here. Yes Ma’am! 1950 so, and then the forties we were serving Hampton County, Jasper County. And as you know, our counties are the bottom of South Carolina. The state is like an ice cream cone. So it’s the bottom of the cone.

Debi Lynes:                   04:14                So now how many members do you have?

Missy Santorum:           04:16                We have about 75,000.

Debi Lynes:                   04:19                Oh my gosh. Well, one of the things we’re excited about talking and Parrish, this is where you come in, some of the programs that you have, what’s you’re proud of. And then I’ve got just some generic basic questions that people have actually asked us to ask you. So I think that’s kind of fun. Let’s talk about some programs.

Parrish Neville:              04:36                Okay. Well, we have a lot of different programs we’ve developed over the years. But the main thing to remember is that we’re a distribution electric co-op. We don’t generate electric power.

Debi Lynes:                   04:46                So what does that mean a distribution electric co-op?

Parrish Neville:              04:48                We buy power from power suppliers and then distribute it to all of our members.

Debi Lynes:                   04:53                So what kind of power are we buying?

Parrish Neville:              04:57                Well, it’s a whole mix, the whole gamut. Traditionally, power is generated by coal. A lot of it’s generated by gas and oil and hydro and nuclear. So there’s, there’s solar is of course now is in the mix too. So all different types of power.

Debi Lynes:                   05:16                It’s fun to talk to you about it because you take that for granted as you’re listing off six sources of power. That, and I consider myself a fairly educated consumer. I had no idea. So solar, hydro, coal, gas, nuclear, gas, and what did I forget? Where they’re six! No..I think I got them all actually. Oil. Okay. Yeah. Very good. Thank you. Thank you. From the peanut gallery. We love that too.

Parrish Neville:              05:47                Yeah. So there’s, there’s lots of different ways that power producers create power, but then it’s just transported to us through transmission lines and then we distributed out through the smaller lines, through the neighborhoods and the businesses. So that the important thing there is how much it costs to all of us? That’s always the bottom line is how much it costs. So the costs are determined primarily by one hour each month. So, it’s that peak hour. The hour that we use the most, and during that hour, if we can encourage our members to use less, it saves all of us money.

Debi Lynes:                   06:30                All right. Missy explained that. What does that mean “The peak hour” and “Beat the Peak”? Is that what you were saying?

Missy Santorum:           06:36                Right. We have a program Beat the Peak, so it varies. It’s all weather-driven. It’s dependent on like for the winter, Palmetto Electric actually is a winter peaking co-op, believe it or not, because of our heat pumps are very efficient in the hot, humid weather and we have a lot of glass. The way we built our homes here, so it really depends. So in the winter, the peak might be in the morning, in, in the summer it’s going to be in the hot afternoon.

Debi Lynes:                   07:02                Okay, so when you’re talking about peak, that’s when the most energy is used and what you’re asking us to do Parrish is?

Parrish Neville:              07:10                Turn that hour we are anticipating a peak to reduce your usage some. You know, not totally stop using energy, but maybe you can avoid doing some things, put them off to other hours. Maybe, you can reduce or change your temperature on your thermostat a couple of degrees. That all can help towards reducing the demand for us.

Debi Lynes:                   07:32                Can I ask a very naive question? What are some of the things… Is that include my dishwasher? What are some of the things that I wouldn’t even think about?

Parrish Neville:              07:41                clothes washing, dishwashing, maybe not using some hot water, showering later. Showering later and now. So all those things can add up. Your air conditioning is probably the big one. So, adjusting the temperature just two or three degrees can help us out.

Debi Lynes:                   08:00                Is there a temperature range that is pretty much ideal for you all and for the health and wellness of a family, whether they’re seniors or young kids or middle age like me?

Parrish Neville:              08:15                Well, for the health and wellness, I wouldn’t know exactly what that number is, but generally speaking around 75 degrees is adequate for most people. For energy purposes, we recommend in the summertime that you keep your thermostat on 78 and in the winter on 68.

Debi Lynes:                   08:34                Oh it’s okay. 78 and 68. My husband and I talk all the time because I tend to be a thermostat [changer]. and he said [no]. Set it… He keeps telling me “set it and forget it.” Or I think you might’ve told me that Missy.

Missy Santorum:           08:48                No, I think that sounds good.

Debi Lynes:                   08:50                Why is that so important?

Parrish Neville:              08:52                Well, one reason why in our we use electric heat pumps okay, and in the winter when the heat is running, the heat pump can provide heat two ways from the heat pump, which is very efficient. It’s just the reverse of an air conditioner. So it’s very efficient. But it can also provide heat through auxiliary strip heaters, the auxiliary heaters or backup to the heat pump in extreme weather. But if you adjust the temperature more than two or three degrees at a time, you may artificially cause the strip heat to cycle on and then you’re going to use about three times as much energy as you want.

Missy Santorum:           09:30                Think about your meter running double time.

Debi Lynes:                   09:33                Oh my goodness! I didn’t realize it was that significant. See this is why we need to talk to you guys. because I think you know, you don’t know what you don’t know. And I think this is really educational and that’s sort of the point of the whole podcast is to get some of this information out and disseminate it. It really is. We’re going to take a quick break. We’re going to come back and talk about a lot more programs that you all have. Stay with us here on Aging in Place Podcast.

Debi Lynes:                   09:55                Hi, I’m Dr. Debi Lynes. Design elements are psychologically and physically supportive and conducive to health and wellness. To learn more about what Lynes on Design can do for you, for more information, certified aging in place and facilitative and supportive design, look for us at LynesonDesign.com. That’s L-Y-N-E-S on design.com.

Debi Lynes:                   10:20                We are back here on the Aging in Place Podcast. We’re talking with Palmetto Electric Cooperative. We have Parrish Neville, we have Missy Santorum. Again, it’s super interesting. Who knew this would be so interesting and educational and practical. I think that’s the best part of the whole discussion. You’ve got a couple of programs that you want to make sure we talk about, but before we do, you actually came to my house about a year ago and it was really exciting and you did what’s called a…

Parrish Neville:              10:46                Energy audit.

Debi Lynes:                   10:47                What is an energy audit?

Parrish Neville:              10:50                Well, it was an evaluation of your home to see if we could find ways to help you save energy or maybe change some of your operational practices that could improve.

Debi Lynes:                   11:00                Which is code for check and see how well were you doing with your efficiency. It was amazing. Can other people ask for this or request it?

Missy Santorum:           11:09                Absolutely! And this is a great way to hold down the cost on your bill and you can’t believe it. I mean you can insulate, you know, you can use foam, you can, you can change out your windows. What were things you found Parrish that Debi needed?

Parrish Neville:              11:23                At your house, we found some installation issues up in your attic. I think we also found some problems with your ductwork going on in that front closet there. Some duct issues there where you were leaking air.

Debi Lynes:                   11:37                So what are you looking for when you take a walk, what areas do you go to on when your looking for these specific areas?

Parrish Neville:              11:43                Well, the heating and cooling is usually more than 50% of your costs. So that’s things that relate to the heating and cooling are what we’re looking for primarily. Then we at other things like water heating. Things that maybe have pumps or motors that are running continuous swimming pools or if you’ve got lots of lighting or some other special equipment that might have pumps or motors. Some really big houses might have a wine cellar or something like that with refrigeration, a lot of extra refrigeration.

Debi Lynes:                   12:14                I actually remember you were looking at my thermostat and said we probably need to change this from 1958. We are not really… I do remember this one…I’m not sure it’s doing what it’s supposed to do.

Parrish Neville:              12:25                You actually got a new one.

Debi Lynes:                   12:25                I did! I’m very proud of myself, but when you were talking about a new thermostat program.

Missy Santorum:           12:29                We have a Smart Thermostat Program, which is really exciting and I know Parrish is working a lot with the HVAC, you know, all of the contractors out here to come in and talk to our members about this and tell them a little bit about what the incentives in the program.

Parrish Neville:              12:45                Sure! Our program is really, again, designed to help us lower our demand during that peak hour. And so, in order to do that, we won’t lower the temperature a little bit during those peak hours. So we have a program design with smart thermostats, so when it’s installed, we’ll be able to adjust that thermostat. With your permission, we can adjust it for you during the peak time.

Debi Lynes:                   13:08                You can do that? Because if I’m working…

Parrish Neville:              13:11                Or the manufacturer.

Debi Lynes:                   13:14                Well, that’s amazing!

Missy Santorum:           13:16                But you do something else to make it a little more comfortable before you do that.

Parrish Neville:              13:18                Yeah! So, you know, part of our incentive includes the thermostat and the installation.

Debi Lynes:                   13:24                Oh, we should have waited a year!

Parrish Neville:              13:29                We’ll give you a monthly incentive of $5, and but you have an option to participate or not participate. You can opt-out of the program if you need to.

Missy Santorum:           13:39                Oh my gosh!

Parrish Neville:              13:40                We hope you won’t!

Missy Santorum:           13:40                Yeah! For instance, if you had company come over and it was a time to control and it was just a little warm, you could, you could opt-out at that moment and change it back to what you need. So you could be comfortable. But Parrish, there is a time where you, like for instance, if it’s the summer you’re going to cool it.

Parrish Neville:              13:57                Oh.. That’s right! We’re going to before we go into one of these peak periods, so in the summer we’re going to pre-cool your house a little bit so that you don’t notice that we’re adjusting the temperature down so ahead of time. We’ll cool the house off a couple of degrees and then when we go into control we’ll reduce it a little bit.

Debi Lynes:                   14:16                You know, because we’re talking about aging in place at any stage in life, I think that that would be such a godsend for a lot of people where they just wouldn’t have to deal with it. You know? And I know my dad’s 91 if he just knew someone again where you all were going to set it and forget it, it would be a whole lot easier. I know. Do you have a water heater program? Talk to me if you will a little bit about that.

Parrish Neville:              14:37                Well, the water heater program has been around a long time and it was our first program that really involved reducing demand during those peak hours. Water heater is like a battery. We can heat the water in there and then turn the water heater off and if you still have hot water for hours later. Matter of fact, sometimes if your water heaters a newer model that is well-insulated. It might stay hot for a couple of days if you don’t use it.

Debi Lynes:                   15:01                Oh! I didn’t know that.

Parrish Neville:              15:03                And so when we have a big demand for energy, we just cycle your heater off. We’ve got a large tank of water ready to use. You’ll still have hot, adequate hot water, but it comes off of our peak time and saves all of us money.

Debi Lynes:                   15:17                Okay, so here’s my question. I am an older adult or I’m a first-time homeowner and I need a water heater. Do you actually provide the water heaters? How does all this work with my contractor or my architect?

Parrish Neville:              15:32                Well, we can do it two ways. We have a program where we can give you an incentive, a rebate to get the right size water heater in or we’ll do everything for you. We’ll provide the heater, get somebody to install it, and then we spread the cost out for you over five years so it doesn’t cost that much upfront.

Debi Lynes:                   15:53                Oh. Once again! I mean, talk about easy ways to save.

Missy Santorum:           15:57                Very easy and it just goes right on the bill.

Debi Lynes:                   15:59                I mean, that makes so much sense to me. Another program. This is fun. We could talk about these all day. I want to know what a Champ program is. Missy is like mouthing over here. There is a Champ program.

Parrish Neville:              16:10                Well the Champ is not one of the load control programs. It’s a service program. We are started off many years ago and it’s just been updated recently. The Champ program is appliance repair service at a reasonable, affordable cost. You pay a small amount added to your bill each month and then we cover appliances and other utilities in your home.

Debi Lynes:                   16:35                Okay. Help me understand what that means.

Parrish Neville:              16:37                So if your refrigerator stopped working, you just have one phone number to call. There’d be a small, trip charge and then the cost of repairing the item would be covered.

Debi Lynes:                   16:49                How do I get to be a champ or part of the program?

Parrish Neville:              16:55                You just have to sign for this.

Missy Santorum:           16:55                You just give us a call. We’ll sign you right up.

Debi Lynes:                   16:57                Do people take advantage of these?

Missy Santorum:           16:59                They do. We do? Yes.

Debi Lynes:                   17:01                Oh, I tell you, it’s like you need your own show.

Missy Santorum:           17:06                We’re just so happy to be here with you, Debi and get the word out.

Debi Lynes:                   17:09                because there’s so much.

Missy Santorum:           17:11                A lot of times if you’re a new homeowner and you’ve got new appliances and all, you’re not going to need it. What about five years down the road. And that happens before you know it, all of a sudden it’s like, oops, okay, now this is out and the ice maker is out. You know, something’s got to be tweaked or not working. And it is so easy to make that one call.

Debi Lynes:                   17:29                I’m so impressed. So all I really need to do… what were you going to say?

Parrish Neville:              17:33                I was just gonna say, in addition to the appliances, our new plans have coverage for the electric lines inside your house. So the switches and the breakers as well as the water faucets and water lines in the house water breakage in the line.

Debi Lynes:                   17:52                Well, I’m kind of a keep it simple girl. And again, as I get older it is much more difficult for me, to be honest with you, to keep track of everything and to know that I had one call to be able to manage all of that, it would be priceless quite frankly.

Missy Santorum:           18:10                And it’s appliance is in HVAC. Yeah.

Debi Lynes:                   18:13                Now say that again.

Missy Santorum:           18:13                Your appliances, like your range, you know your dishwasher, refrigerator, washer, dryer.

Debi Lynes:                   18:22                your heating and air system, your water heater, all those can be covered under the champ plan.

Debi Lynes:                   18:27                So let’s assume that you come in and my, which is true, my speed queen, it can take up to 10 grandchildren’s beach towels… Dies after seven years. So then what happens then? Can you help me repurchase or…?

Parrish Neville:              18:47                Well, yeah, if you’re under the plan and your item fails and can’t be repaired, there’s a claim… Well, there’s a claim at least. I mean there’s a limit to how much claims you may have made during that year and if you hadn’t exceeded that you can actually get a nice size check to help you go purchase one.

Missy Santorum:           19:06                The residual to help you purchase.

Debi Lynes:                   19:08                Because I’m paying attention, I’m saving energy and I’m working for the good of the whole community.

Missy Santorum:           19:14                It’s part of the program.

Debi Lynes:                   19:16                Pretty amazing! We’re going to take another quick break, although I don’t really want to because we’re kind of on a roll here and we’re going to come back and we’re going to talk about some other programs. I’d like to ask about re renewable energy. Talk a little bit about that and solar energy, some of the cool things you’ve got going on. Stay with us here on Aging in Place Podcast.

Henrik de Gyor:             19:33                Hi, I’m Henrik, the producer of Aging in Place Podcast. If you’d like more information and transcripts of this podcast, visit aginginplacepodcast.com. And now, back to Debi Lynes with the next segment of Aging in Place Podcast for every stage in life.

Debi Lynes:                   19:52                We are back here on the aging place podcast. Once again, we are with Parrish, we are with Missy and we were going to talk about renewable energy but really first we wanted to talk a little bit about solar energy, which is really interesting,

Missy Santorum:           20:08                Right? Solar and also we have a Surge Guard Program.

Debi Lynes:                   20:11                That’s what we want to hear.

Missy Santorum:           20:11                Well, let me tell you. You know in the summer, you’re on Hilton Head Island, you’ve got this unbelievable hot humid day and then about four or five o’clock, what happens? The clouds roll in and have a big thunderstorm. So in, because we’re an Island surrounded by water, we’re very susceptible to lightning. So Parrish just going to tell us a little bit about the Surge Guard Program because it is fabulous and we have a lot of our members on it.

Parrish Neville:              20:37                Yeah, surge protection is, well I tried to tell people is like a seat belt for your house. Surge protection is going to help keep you safe, just like a seat belt would, but you can still be injured just like with a seat belt in car wrecks. And so that’s the way you got to think about surge protection. It’s a smart thing to do. It’s not very expensive and it may save you a lot.

Debi Lynes:                   21:04                What does it look like? What does that even mean?

Parrish Neville:              21:07                Well, a power surge can come from a lot of different things. Lightning is the most devastating thing. But when lightning or other things disturb the power lines, you can have a sudden spike in the electrical voltage.

Debi Lynes:                   21:20                Which is bad for my computer. Bad for everything.

Missy Santorum:           21:24                And there are other ways it can come into your house. It not only through, you know, the power line but also with your irrigation, through your cable. Think about all the things that are plugged in, you know, with your television and other ways. So we have two steps in this program.

Parrish Neville:              21:39                Yeah, the, there’s first there’s surge protection we can put on the outside on the primary electric line. So at the meter, we can put some surge protection there and that stops the big stuff from coming down on the power line. We have other surge protection we can put on some of those other lines come into your house like the phone or the cable or the internet line. But the other step that’s important is to have point of use protections for those most vulnerable electronics, your televisions, computers, and that type of equipment. You can put a surge protector right where it plugs in and protect both the electric side there as well as those data lines that are coming into your equipment.

Debi Lynes:                   22:19                And I’m gonna go back really quickly to how do people find out about these programs? I’m assuming the website has all of these.

Missy Santorum:           22:26                Website and we are big with social media. Okay. palmetto.coop.

Debi Lynes:                   22:31                I went on Facebook, your Facebook.

Missy Santorum:           22:32                I will tell you, social media became a thing at Palmetto Electric after Hurricane Matthew. In 2016 and that’s a fabulous way that we communicate with our members. We get the word out. We’re on Facebook, Instagram, Twitter, Palmetto.coop is the website. So yes, we have all of that information out there.

Debi Lynes:                   22:52                Very interesting. Talk to me, if you will, now a little bit about the kind of energy about renewable energy, also about solar energy.

Parrish Neville:              23:00                Well, Palmetto Electric has available to our members and net metering rates. So if you decided to put rooftop solar on your house, you can sell back the amount of energy up to the point that you consume during the year.

Debi Lynes:                   23:15                He’s so going to have to say that again in real words.

Parrish Neville:              23:19                Ok. When you put a solar panel system in, your house uses part of that energy, but sometimes you produce more energy than you need and so that energy can be sold back.

Debi Lynes:                   23:31                Oh that’s a good thing. Okay.

Parrish Neville:              23:31                Now you won’t get a check from us, you can just sell back. You’ll get the sell back what you use so you can net out to zero during the year. and that, you know, so that’s good. A lot of utilities offer net metering, but not everybody does.

Debi Lynes:                   23:51                Are you finding that people are taking advantage of putting solar panels up? Is it difficult to do? Is that something that you helped much do?

Parrish Neville:              23:59                It’s very expensive,

Debi Lynes:                   24:00                Okay, so on the front side it’s expensive,.

Parrish Neville:              24:02                It is very expensive. And it’s not for everybody for sure. And frankly, with our co-op, we have very affordable power. Okay, So it’s not necessarily economically.

Debi Lynes:                   24:20                feasible here. And you know, we were talking about yes, we are in Hilton Head, South Carolina, but we go nationally and so a lot of the information we’re providing may feel local, but I think again, you don’t know what you don’t know some of these…

Parrish Neville:              24:33                Yeah. And some in some places in the country that cost power is very expensive and so there, solar may be a very good fit. But you know, there are things to consider when you put it, you’re going to put rooftop solar on. You have to, first of all, have not had any shade, so you don’t need any trees in your yard. One shadow will stop the production of solar across the whole panel. You need to remember that there was maintenances involved. So these panels, in our area, we have lots of pollen every year.

Debi Lynes:                   25:03                Oh yeah, good point. I never thought about that. If it’s not about shade, it’s about pollen.

Parrish Neville:              25:07                Yeah. So they’ve got to be cleaned. We have lots of trees in our area here, so we have lots of squirrels. Squirrels can damage solar panels. I know that you probably had some eat some irrigation lines or things in your yard so they can cause damage.

Debi Lynes:                   25:24                They’re like family now, the squirrels.

Parrish Neville:              25:26                Missy mentioned the hurricane we had that damages…

Debi Lynes:                   25:29                Everything

Parrish Neville:              25:30                Of course, the systems. that you want to make sure that you’ve got insurance to cover these.

Missy Santorum:           25:34                Every now and then we’ve got hail. Can you imagine what hail is going to do to solar?

Debi Lynes:                   25:38                I never even thought about that. So it is, it is a wonderful source of power, but it comes with an inherent set of…

Missy Santorum:           25:44                Yeah and you have to have sun. Yeah. That, so there are places in our country, you know, in the United States that we do get a lot of sun, you know and really humidity’s not great either.

Parrish Neville:              25:57                And one important thing about the hurricane, a lot of people felt that they were going to have power when the power was out because of the hurricane.

Debi Lynes:                   26:05                Yeah, I would if I had solar power.

Parrish Neville:              26:06                Not true. If you don’t have power to your house, solar panels will not work. That’s the way they’re designed for safety.

Debi Lynes:                   26:13                See? You learn something every day. What is renewable energy?

Parrish Neville:              26:18                Well solar would be, yeah.

Debi Lynes:                   26:20                Oh solar is what it is.

Missy Santorum:           26:22                It is. And also we have landfills in our area that produce methane gas that is part of renewable energy.

Debi Lynes:                   26:31                It’s funny because you guys all know what that means and I’ve heard the term, but I think there are a lot of people really don’t know what it is.

Parrish Neville:              26:38                Well that would, it would include solar production like Missy said, from generate power from landfill gas, hydropower. There is a couple of other sources… wind. Those are all examples of renewable power.

Debi Lynes:                   26:55                When you buy power and you said hydro is one that you do buy special kinds of power, go to special to go to different places or is it all accumulated and then just dispersed? I don’t know if that sounds like a naive question or….

Parrish Neville:              27:11                Heard of the grid?

Debi Lynes:                   27:13                Yeah.

Parrish Neville:              27:13                Just think of it like a big bucket. Everybody’s topping something in the bucket and everybody’s taking stuff out of the bucket. So that’s the way it is. More or less.

Debi Lynes:                   27:23                What are some of the most asked questions about Palmetto Electric or about things that you do?

Missy Santorum:           27:30                Well, one thing that we do that’s fabulous, it really gives back to the community, is Operation Roundup. And we are celebrating 30 years.

Debi Lynes:                   27:37                So what is that?

Missy Santorum:           27:38                That’s where members in 1989, our president and CEO came up with the idea where you round your bill up to the next dollar and literally it’s about $6 a customer a year averages. And we are now at $7.8 million that we’ve collected in 30 years. And we give back to the community, to organizations and individuals in need.

Debi Lynes:                   27:59                Wow.

Missy Santorum:           28:00                And we’ve allowed other co-ops in the country to adopt it. So over 300 if done that. And now we even have some local businesses that have picked up on that idea. Those you’ll hear them say, would you like to round up to the next dollar to give to this charity or that.

Debi Lynes:                   28:14                Do you all have conferences that you go to where you actually go and collaborate, idea swap, here is what’s new, what’s trending, what the future is holding for us?

Missy Santorum:           28:24                Absolutely. We do marketing, we have national conferences, key accounts.

Debi Lynes:                   28:29                What are some concerns or what are some things you’re really excited about?

Missy Santorum:           28:35                Well, concerns of course. We’re always trying to stay on top of technology. We’re trying to be efficient. And so just like the way we market and send out our public relations. People are like, “well, you’re member-owned. Why do you advertise?” Because we have these programs and services that benefit our members and we want them to know about it.

Debi Lynes:                   28:54                I really appreciate you all coming today. I think it’s been extremely helpful. Very, very educational. We’d love to give you the opportunity to share a little bit about how we can connect with you all.

Missy Santorum:           29:07                Okay. Through palmetto.coop is the website. We have a Palmetto Electric Cooperative. We are in, like I said, Hardeeville, Ridgeland, Hampton, Hilton Head Island, Bluffton, South Carolina. The website is Palmetto.coop. That’s P-A-L-M-E-T-T-O dot C-O-O-P. The one 800 number is (800) 922-5551.

Debi Lynes:                   29:32                That makes so much sense and they are extremely user-friendly so don’t hesitate. Thank you both so much for joining us here on aging in place.

Debi Lynes:                   29:42                I’d like to introduce you to a friend of mine, Tracy. Tracy is naturally curious and always creative and when we were doing the Aging in Place Podcast, she said there are so many quick tips that I can think of offhand. My response, who knew. She’s gonna be with us every week, giving us a quick tip and a hint that is a practical application.

Tracy Snelling:              30:10                Thanks Debi. Who’s sitting on the remote? We’ve reached the age where everything has a remote and usually the universal remote is not the answer to our problem. Right now I have four remotes on my coffee table because that universal just isn’t working in my world. The grandchildren come to visit. It ends up being just one remote on the table and it’s “not that one.” Elderly persons with a table completely full of today’s necessities will also appreciate this “Who knew”. To eliminate the current coffee table shuffle or controllers, take Velcro with the self-sticky tape and put it around the edge of the table on the side that faces the couches or their favorite chair that will be the best. Place a small piece of Velcro on each of your remotes and attach. If your table has an overhang top, the remotes will be hidden out of plain sight. Who knew we would be such a controlling generation?

Debi Lynes:                   31:08                We are back and what a fantastic episode with Palmetto Electric Cooperative. Talk about takeaways. I’m sitting here with a friend of mine and she has 17 takeaways. We decided that we’re going to leave you with one and one that will be good for all of us and that is two numbers, 68 and 78. Keep your thermostat set at 78 in the summer and 68 in the winter and what a great way to save money. We want to thank all of you for joining us here on the Aging in Place Podcast. Have a wonderful week.

Henrik de Gyor:             31:49                Aging in Place Podcast is hosted by Debi Lynes and produced by Henrik de Gyor. If you have any comments or questions, send an email to debi@aginginplacepodcast.com. We would love to hear from you. If you’re interested in advertising or sponsoring this podcast, email us at pr@aginginplacepodcast.com. Thank you for listening to Aging in Place Podcast.